Usability Testing

One-on-One Usability Testing: We observe where people succeed and struggle while using your website, app, prototype or product. Testing can be done in our lab or remotely using screen-sharing software. We securely webcast the sessions so you can watch live.

Out-of-Box Experience Testing (OOBE): This test allows us to see how people experience the initial setup and use of a product. We observe participants as they make sense of physical and/or virtual packaging and instructions. Improving the out-of-box experience can make it less likely that people return your product.

Eye-tracking: Eye tracking allows us to see exactly what people are looking at, for how long, and in what order. Our eye tracking equipment is completely unobtrusive and can be implemented on any interactive product.

Comparative Benchmark Testing: Find out where your product matches up or falls short compared to another company's product.

Version Comparison: Discover which version of your product people like and find easiest to use. We test each version head-to-head in an objective, brand-blind environment.

Expert Review: We provide early, rapid feedback on your design based on our knowledge of usability standards and best practices. We put ourselves in the shoes of your users in a cognitive walkthrough and ensure your design is up to snuff with a heuristic evaluation.

Tree Testing: We test the organization of your product to see if it is easy for people to navigate.

In-context Usability Testing: We conduct usability testing for robotics and home automation in the context of use, such as in participants’ homes. This makes the participants’ experiences more realistic, and we see when interactive products perform differently in the field than they do in the lab.

Rapid Iterative Testing and Evaluation (RITE): We observe people using an initial design and note what works and what doesn’t. We update the prototype on the spot so we can put it to the test again the next day or even in the next session. We continue the cycle of testing and improving to arrive at a great, user-friendly design.

Usability Testing Case with icontrol

Icontrol hired Progress to improve the experience of an innovative smart home security device, called Piper, from setup and installation to everyday use.

Performing out-of-box studies allowed us to better understand Piper customers' joys and frustrations with using the device and mobile application. We communicated these findings and corresponding needs to the designers who made the appropriate changes. We also validated the alterations via usability testing to ensure consumers found Piper easy to use, and subsequently conducted a comparative benchmark study to gauge how Piper stacked up with its competitors. Based on the positive research results, Icontrol incorporated our findings to improve Piper’s user interface, hardware and packaging.

“Progress works with us to turn around projects on tight timelines. We keep in close contact throughout the research process to tweak methods and talk to the researchers about patterns they are seeing or the concerns of our designers. We’ve worked with them on a whole range of studies including industrial design, usability testing, and A/B comparison and are consistently impressed with the results.
— John Dial, Director of User Experience, Icontrol

How Usability Testing Can Work For You

We have people try out products while we observe what makes them happy--and what makes them sweat. After analyzing this data, we give you actionable recommendations to improve your product.