When everyone has access to the same data, understanding people is what sets you apart.
AI and analytics can identify patterns faster than ever. We help organizations discover what the data doesn’t show yet: unmet needs, unexpected behaviors, hidden workflows, and opportunities for innovation.
Through deeply human qualitative research, Progress helps teams understand the people they’re designing for and make better decisions about what comes next.
Since 2006, Progress has partnered with Fortune 500 companies, startups, healthcare organizations, public agencies, and mission-driven organizations to answer high-impact research questions.
Our work spans AI, enterprise software, finance, real estate, healthcare, transportation, election technology, consumer products, and accessibility—helping teams build products and services that better serve the people who use them.
“Thanks for allowing us to come and get immersed and being open to feedback throughout the process. I really appreciated the work flexibility. It is something a small company can give you, and it really shined with Progress.”
“Great folks. Easy partnership. Nice facilities. Testing was conducted on time and with a high level of objectivity and professionalism while still remaining human.”
Specialized Research Expertise
Some research projects require highly specialized planning and execution. We know how to design and conduct studies that accommodate unique accessibility needs, multilingual participants, regulated environments, and hard-to-recruit populations. Across many diverse domains and constraints, we’ve helped teams collect and understand the data they need to make important decisions.
Featured Case Study: Election Technology Research
See how we conduct usability and accessibility research for election technology—from electronic pollbooks to certified voting systems.
Featured as one of the
“Best User Experience Research firms”
four years in a row
“Founded in 2006 by UX research pioneers, Progress specializes in uncovering problems and discovering creative and collaborative ways of resolving them.” - Expertise.com
To learn more or to discuss your research project needs - please get in touch!