Over the past two decades, we’ve helped organizations of every size—from nonprofits and startups to Fortune 100 companies—answer complex product questions through thoughtful research. Whether launching something new, improving an existing experience, or evaluating emerging technologies, our approach remains the same: listen carefully, study real behavior, and deliver findings that teams can confidently act on.
A Broad Range of Experience
No two projects are exactly alike, but they share a common goal: helping teams make better decisions. Our work spans artificial intelligence, healthcare, transportation, financial services, government, consumer products, accessibility, and election technology. Many of our clients have partnered with us across multiple initiatives over many years.
AI & Emerging Technology
Google
iControl home automation
Poly (formerly Polycom)
Arrow Electronics
Lightyear
Transportation & Mobility
Nissan
CapMetro
TxTag
Software & SaaS
Dell
Kalkomey Enterprises
uShip
SiteGoals
OutboundEngine
Research & Design Partners
Digital Turbine
OLIVER Group
Everybody Go
McGarrah Jessee
ustwo
Door Number Three
Third Rail Creative
Sherry Matthews Group
Fosforus
Consumer Products & Experiences
Walmart
Starwood Hotels
Electronic Arts
SXSW
Financial Services
Charles Schwab
Quicken Loans
Intuit
Security Service Federal Credit Union (SSFCU)
Golden 1 Credit Union
Student Loan Hero
Talent & Hiring
Indeed
Starbucks Careers
Healthcare, Science & Research
Thermo Fisher Scientific
ClearDATA
Energy & Industrial
ConocoPhillips
ChaiOne
Pedernales Electric Cooperative
Voting Technology & Public Services
Hart Intercivic
KNOWiNK
Tenex Software Solutions
The University of Texas at Austin
Pierce County Library
High Plains Libraries
Tacoma Public Library
Greenwich Library
Real Estate & Housing
David Weekley Homes
Austin Board of Realtors (ABOR)
BDX - Builders Digital Experience
Mission-Driven Organizations
The Episcopal Church of the Good Shepherd
Appamada Zen Center
Heritage University
“The empathy and commitment of the team were tangible. The project was well managed for having a lot going on and all the different components were executed really well. The sheer amount of research accomplished was really impressive and professional.”
“I felt you guys understood what we needed from the interviews and your moderation manner was brilliant.”
Case Studies
While many of our projects are protected by confidentiality agreements, these case studies offer a glimpse into how we approach research, collaborate with clients, and generate insights that improve products and services.
Contact us if you’d like to discuss similar work or learn more about our experience.
Out of Box Usability Testing with
Icontrol
Icontrol hired Progress to improve the experience of an innovative smart home security device, called Piper, from setup and installation to everyday use.
User Research with
Capital Metro
Capital Metro wanted to improve people’s experience using public transportation. We conducted many user experience research studies and partnered with skilled design and advocacy teams to make it happen.
To learn more or to discuss your research project needs - please get in touch!