We seamlessly partner with teams around the world to conduct research that is objective, business relevant, and timely.
User Experience Research Consulting
Foundational Research
Foundational research, sometimes called “exploratory” or “generative” research, informs the structure of a design, product, service or business direction and focuses primarily on a topic that has not yet been clearly defined.
Ethnographic Research
Online Diary Studies
Contextual Inquiry
Competitive Analysis
Stakeholder Interviews
Card Sorting
Evaluative Research
When there is a product or service ready to test out with real users. Evaluative, or “summative” research helps you understand how well the design will be received by your customers.
Usability Testing
RITE Testing (Rapid Iterative Testing and Evaluation)
Concept Testing
Expert Reviews
Out of Box Evaluations
Design Strategy
Persona Development
Customer Journey Mapping
Appreciative Inquiry Design Sprints
We’ve integrated our many years of experience facilitating Design Sprints with Appreciative Inquiry - a method based on discovering strengths instead of focusing on deficits. Our Appreciative Inquiry-Informed Design Sprints are research-centered, fun, highly interactive, and engaging (yet devoid of “fluff”).
Appreciative Inquiry
Appreciative Inquiry (AI) is based on the work of David L. Cooperrider, Ph.D. It is traditionally applied in the context of organizations of all kinds, including Apple, Google, Walmart, the United Nations, NASA, and British Airways, to name just a few.
Appreciative Inquiry-Informed Design Sprints focus on the speed of imagination and innovation - instead of the negative, critical, and spiraling diagnosis commonly used in organizations.
It can be thought of as the “cooperative and co-evolutionary search for the best in people and their organizations.” It involves the discovery of what gives “life” to a team or organization when it’s most effective, alive, and constructively capable.
User Experience Research Direction and Coaching
Research Coaching
If you’re wishing to deepen your practice of UX Research, or are just getting started in the field, we offer individualized one-on- one coaching sessions.
Research Direction
For teams with existing or nascent research capabilities that need an overall research plan or guidance, we offer experienced research direction as a standalone consulting service.
Research Study Planning
Research Strategy
Usability Lab or Field Audio/Video Direction
“I am so appreciative of the conversations we had, and I now have a clearer idea of the field of UX Research, its future, and all the opportunities it has to offer.”
To learn more or to discuss your research or training needs - please get in touch!