Stakeholder Interviews

Stakeholder interviews are a critical component of UX (User Experience) research where UX designers and researchers engage in structured conversations with key stakeholders to gather insights and understand their perspectives, goals, and requirements for a project.

Stakeholder interviews involve speaking with individuals with a vested interest in the success of a project.

They can include:

• Business Owners: Executives, managers, or founders with strategic goals for the project.

• Product Managers: Individuals responsible for the product’s development and lifecycle.

• Developers and Engineers: Team members who will be implementing the design.

• Marketing and Sales Teams: Those who will market and sell the product.

• Customer Support Teams: Staff who interact directly with users and understand their pain points and needs.

Why Are Stakeholder Interviews Important?

At Progress, we advocate for including Stakeholder Interviews especially when projects are complex, or when there is a need for alignment and clarity around the research goals before undertaking research activities. We’ve found that doing so greatly enhances communication and clarity of outcomes for a project.

By conducting stakeholder interviews, Progress UX researchers can ensure that the design process is informed by a comprehensive understanding of the project’s context, leading to more effective outcomes.